Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your use of the Unified Desk website and services. By using our services, you agree to these Terms.

1. Services

Unified Desk provides:

  • Call stress tests
  • Audit results
  • Call intelligence tools
  • Booking and scheduling tools
  • Service-related SMS notifications
  • Reporting and analytics

2. Accounts

You agree to:

  • Provide accurate information
  • Maintain account security
  • Be responsible for activity under your account

You must be at least 18 years old.

3. Acceptable Use

You may not:

  • Use the service for unlawful purposes
  • Interfere with the platform
  • Attempt unauthorized access
  • Send spam or unsolicited messages

4. SMS Messaging Terms

Unified Desk sends service-related SMS messages only, including:

  • Audit results
  • Stress test updates
  • Booking confirmations
  • Account notifications

Unified Desk does not send marketing SMS messages.

Opt-In

You opt in when you submit your phone number through:

  • Instant Audit form
  • Stress Test form
  • Booking form

Each form includes clear SMS consent language.

Opt-Out

Reply STOP to opt out.

Reply HELP for assistance.

Message Frequency

Message frequency varies.

Charges

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

Consent Not Required

SMS consent is not a condition of purchase.

5. Fees and Billing

If you purchase paid services, you agree to pay all applicable fees. Billing is handled through third-party providers such as Stripe.

6. Intellectual Property

Unified Desk owns all rights to the platform, except for content you provide.

7. Limitation of Liability

Unified Desk is not liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Service interruptions

Our total liability is limited to the amount paid in the last 3 months.

8. Termination

We may suspend or terminate your access for violations of these Terms.

9. Changes to These Terms

We may update these Terms. The "Last Updated" date reflects the latest version.

10. Contact Us

Email: info@unified-desk.com
Website: https://www.unified-desk.com